We are still open!
You can still place an order online if you need to stock up as we are working very hard to fulfil your orders on time. However, due to increased orders, you might experience delays in getting your orders to you within promised 24 hrs. In such instances, we apologise for any inconvenience and would like to thank you for your continuous patronage. To ensure our safety and safety to you as our customers, we are following guidelines issued by HSE and other governing bodies issued with respect COVID-19. Don’t hesitate to contact us if you need anything and please keep safe!
Few words from DPD as a process of delivery has changed to provide safe service.
Since the lockdown, many consumers have moved to online shopping to purchase their day to day requirements and parcel volumes have skyrocketed. In most areas of the country, deliveries are taking place within the expected next-day time period. However, delays of more than three days are still occurring in some areas of Dublin North East and Dublin South West, Kildare, Meath and Limerick. There are still slight delays in Galway, Sligo and Cork but these are minimal at this stage.
We ask that you keep this in mind when expecting a delivery and look out for your One Hour Predict Window Message on the day of delivery.
DPD has been operating a contactless delivery system since the outbreak of Covid-19. This process will continue in order to protect DPD teams. Precautionary Covid-19 signage is visible in each of DPD depot locations across the country. Also, DPD depots are currently not open to the public to mitigate risk to our staff and visitors.
We want to ask for your patience though on a number of fronts, and would really appreciate you communicating this to your own customers.
- All of our drivers are practising social distancing and contact-less deliveries. They will not be making any unnecessary
contact with parcel recipients.
- Make sure that your customers watch out for their one-hour delivery window text or email – this will go out to them on the day the parcel is on a DPD van for delivery. Should we experience any delays, the one hour window text and email confirm the time that delivery will be attempted on that day.
- We are receiving lots of calls and emails to our Customer Services team. Many of the calls are about delivery of parcels that haven’t yet entered our system. As many of you are experiencing delays in your warehouses, please tell your customers to wait for the one hour window text from DPD – it will help set the expectation and avoid unnecessary calls to us and to you.
- If you are shipping to business premises that are only partially operating, please put a label on your parcel saying “OPEN FOR BUSINESS”. Many businesses are closed completely, but we are aware that others are partially open and it can be difficult for our drivers to determine whether open or closed.
Fraudulent Calls – We’ve been advised by a consignee that they received a telephone call from someone purporting to be from DPD, requesting credit card details in respect of payment for parcel delivery. DPD will never request credit card details from a consignee. Should an incident like this come to your attention, please report to the Gardaí. We have seen scams like this occur in the past. Please be vigilant.
At DPD Ireland, we have been closely monitoring the Covid-19 situation and have been following the advice provided by HSE, WHO and the Department of Foreign Affairs.
We have already taken a number of precautionary steps to protect our people and the service we provide. These measures include:
• Issuing a clear travel policy to all our people that follows the latest guidelines given by HSE and WHO.
• Extensively communicating to all our people the importance of following basic hygiene protocols in line with WHO and HSE guidance.
This particularly focuses on hand hygiene and touching eyes, face and nose and we have strong internal communication processes in place to ensure that personnel are fully aware of how to mitigate risk.
We have had no suspected cases reported at any of our locations but should this happen we would report this to HSE and follow the advice given.
Clearly this is a fast-moving situation and we will continue to update our customers regularly or as events unfold.
- Please note that certain delivery and collection locations may become inaccessible if they go into lock-down (schools, universities, pubs, restaurants etc.)
- Please ensure that you keep up to speed with information on these locations and request that your own customers keep you informed. Any deliveries going to these points will be returned.
- DPD can no longer facilitate collection from depots. Delivery must be direct to the recipient home address.
- DPD no longer guarantees next day delivery and accurate tracking updates.
We want to make you aware that supply chain and delivery is one of the critical functions which will NOT be affected by a lockdown. DPD plays a critical role in the supply chain operating all over Ireland and we are strategic partners of many of the country’s pharmaceutical and medical device suppliers.